Download full text
(110.1Kb)
Citation Suggestion
Please use the following Persistent Identifier (PID) to cite this document:
https://nbn-resolving.org/urn:nbn:de:0168-ssoar-222984
Exports for your reference manager
National industrial relations and local bargaining power in the US and German telecommunications industries
[journal article]
Abstract This article compares the process and outcomes of collective negotiations over the outsourcing of call centre jobs in US and German telecommunications firms. In the USA, the Communication Workers of America relied on coalitions with politicians and other organizations to lead successful public campa... view more
This article compares the process and outcomes of collective negotiations over the outsourcing of call centre jobs in US and German telecommunications firms. In the USA, the Communication Workers of America relied on coalitions with politicians and other organizations to lead successful public campaigns; while in Germany, ver.di used coordinated bargaining with works councils to leverage their strong codetermination rights. Variation in access to resources between countries helps explain differences in the unions' ability to negotiate strong collective agreements on outsourcing and to influence restructuring decisions.... view less
Keywords
outsourcing; United States of America
Classification
Sociology of Work, Industrial Sociology, Industrial Relations
Free Keywords
call centres; Germany; telecommunications; trade unions; works councils
Document language
English
Publication Year
2008
Page/Pages
p. 265-287
Journal
European Journal of Industrial Relations, 14 (2008) 3
DOI
https://doi.org/10.1177/0959680108094135
Status
Postprint; peer reviewed
Licence
PEER Licence Agreement (applicable only to documents from PEER project)