- Titel
- Division of Labour and Self-Reported Mental Requirements in Human Services: Retail Sale Jobs
- Zitierfähige Url:
- https://nbn-resolving.org/urn:nbn:de:bsz:14-qucosa-165346
- Quellenangabe
- Psychology, 2014, 5, 1224-1238
- Erstveröffentlichung
- 2014
- Abstract (EN)
- Significant associations between self-reported “whole units” of work and self-reported mental task requirements as well as personal outcomes are well known. Also of interest is, however, whether a significant association also exists between the underlying objective assignment of tasks, i.e. the division of labour, and self-reported mental requirements. Such an association would represent a concrete starting point for job design or redesign. We analyzed this question for retail sale jobs as an example of the numerous human service jobs, which usually consist of customer- and object-centred tasks. The study (N = 558 employees) evaluated the potential association between documented assignments of customer-centred and goods-centred activities and employees’ perceived mental requirements, skill utilisation, and learning on the job, as well as mental difficulties. A significant association of moderate effect size between the objective division of labour and self-reported mental job requirements was shown. Theoretical and practical consequences of this association are also discussed.
- Andere Ausgabe
- DOI: 10.4236/psych.2014.510135
- Link zur Originalpublikation in der Zeitschrift Psychology.
Link: http://dx.doi.org/10.4236/psych.2014.510135 - Freie Schlagwörter (DE)
- Arbeitsanalyse, Tätigkeitsanalyse, Arbeitsplatzanalyse, Einzelhandel, Messung, Fragebogen, TU Dresden, Publikationsfonds
- Freie Schlagwörter (EN)
- Division of Labour, task Identity, Retail Sale Tasks, Task Analysis,Technical University Dresden, Publication funds
- Klassifikation (DDC)
- 158
- Klassifikation (RVK)
- CW 2000
- Verlag
- Scientific Research Publishing Inc., Irvine, CA
- URN Qucosa
- urn:nbn:de:bsz:14-qucosa-165346
- Veröffentlichungsdatum Qucosa
- 07.05.2015
- Dokumenttyp
- Artikel
- Sprache des Dokumentes
- Englisch
- Lizenz / Rechtehinweis
CC BY 4.0