A framework for interpreting social media interactions in the public sector

Mergel, Ines

A framework for interpreting social media interactions in the public sector

Dateien

Mergel_0-357029.pdfGröße: 146.59 KBDownloads: 13326

Datum

2013

Open Access-Veröffentlichung

Open Access Green

Sammlungen

Politik- und Verwaltungswissenschaft

Publikationstyp

Zeitschriftenartikel

Publikationsstatus

Published

Erschienen in

Government Information Quarterly. 2013, 30(4), pp. 327-334. ISSN 0740-624X. eISSN 1872-9517. Available under: doi: 10.1016/j.giq.2013.05.015

Zusammenfassung

Social media applications are extending the information and communication technology landscape in the public sector and are used to increase government transparency, participation and collaboration in the U.S. federal government. The success, impact and performance of these new forms of bi-directional and networked interactions can provide insights to understand compliance with the mandate of the Open Government Initiative. Many government agencies are experimenting with the use of social media, however very few actively measure the impact of their digital interactions. This article builds on insights from social media directors in the U.S. federal government highlighting their current lack of measurement practices for social media interactions. Based on their articulated needs for measurement, existing rules regulating the extent of measurement practices and technological features of the main social media platforms, a framework is presented that traces online interactions to mission support and the resulting social media tactics. Implications for both researchers and practitioners are discussed.

Fachgebiet (DDC)

320 Politik

Schlagwörter

Social media measurement; Digital interactions; Open Government Initiative; U.S. federal government

Zitieren

ISO 690

MERGEL, Ines, 2013. A framework for interpreting social media interactions in the public sector. In: Government Information Quarterly. 2013, 30(4), pp. 327-334. ISSN 0740-624X. eISSN 1872-9517. Available under: doi: 10.1016/j.giq.2013.05.015

BibTex

@article{Mergel2013-10frame-35231,
  year={2013},
  doi={10.1016/j.giq.2013.05.015},
  title={A framework for interpreting social media interactions in the public sector},
  number={4},
  volume={30},
  issn={0740-624X},
  journal={Government Information Quarterly},
  pages={327--334},
  author={Mergel, Ines}
}

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