Digital Service Teams : Challenges and Recommendations for Government

Mergel, Ines

Digital Service Teams : Challenges and Recommendations for Government

Dateien

Mergel_0-409608.pdfGröße: 2.02 MBDownloads: 3811

Datum

2017

Autor:innen

Mergel, Ines

Schriftenreihe

Reports from IBM Center for The Business of Government : Using Technology Series

URI (zitierfähiger Link)

http://nbn-resolving.de/urn:nbn:de:bsz:352-0-409608

Link zur Lizenz

Urheberrechtlich geschützt

Open Access-Veröffentlichung

Open Access Green

Sammlungen

Politik- und Verwaltungswissenschaft

Publikationstyp

Working Paper/Technical Report

Publikationsstatus

Published

Zusammenfassung

The British government successfully pioneered the use of a national, semi-independent “surge team” to tackle large-scale technology-driven challenges facing it. The U.S. federal government adapted this approach to improve the success of its own operations in 2014, titling its top-level team as the “U.S. Digital Service.” It then created a small internal software development and service organization, dubbed “18F,” to support both USDS and individual agencies. And individual agencies are creating their own internal digital service teams, as well.

Dr. Mergel interviews leaders and users of digital service teams in the US and internationally to learn how they operate, and the challenges they faced in creating a private sector-like “start up” culture within government to foster innovation and top-level tech talent. Her report identifies six challenges, and offers recommendations on actions that both digital service leaders and policy makers can take to ensure the sustainability and scaling of this novel approach in government.

Fachgebiet (DDC)

320 Politik

Zitieren

ISO 690

MERGEL, Ines, 2017. Digital Service Teams : Challenges and Recommendations for Government

BibTex

@techreport{Mergel2017Digit-39164,
  year={2017},
  series={Reports from IBM Center for The Business of Government : Using Technology Series},
  title={Digital Service Teams : Challenges and Recommendations for Government},
  number={2017},
  url={http://www.businessofgovernment.org/report/digital-service-teams-challenges-and-recommendations-government},
  author={Mergel, Ines}
}

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URL der Originalveröffentl.

http://www.businessofgovernment.org/report/digital-service-teams-challenges-and-recommendations-government

Prüfdatum der URL

2017-06-07

Universitätsbibliographie

Ja