Co-Production of Digital Public Services in Austrian Public Administrations

Edelmann, Noella; Mergel, Ines

Co-Production of Digital Public Services in Austrian Public Administrations

Dateien

Edelmann_2-my19w1be1whk1.pdfGröße: 397.09 KBDownloads: 353

Datum

2021

Angaben zur Forschungsförderung

European Union (EU): 770356

Open Access-Veröffentlichung

Open Access Gold

Sammlungen

Politik- und Verwaltungswissenschaft

Publikationstyp

Zeitschriftenartikel

Publikationsstatus

Published

Erschienen in

Administrative Sciences. MDPI. 2021, 11(1), 22. eISSN 2076-3387. Available under: doi: 10.3390/admsci11010022

Zusammenfassung

In the digital transformation of public administrations, objectives are no longer simply the implementation of new technology, but the involvement of all stakeholders into the process of digitalization. The Digital Roadmap of the Austrian government emphasizes the need of co-production of public services as a key element to public service delivery and, subsequently, innovation of the public sector. To understand how co-production in digital service delivery is implemented in Austria, we conducted interviews with 41 experts from public administrations in order to understand who is involved in such processes, how they are involved, and what outcomes are to be achieved.

Fachgebiet (DDC)

320 Politik

Schlagwörter

co-production; citizen participation; public administration; public value outcomes; digital transformation

Zitieren

ISO 690

EDELMANN, Noella, Ines MERGEL, 2021. Co-Production of Digital Public Services in Austrian Public Administrations. In: Administrative Sciences. MDPI. 2021, 11(1), 22. eISSN 2076-3387. Available under: doi: 10.3390/admsci11010022

BibTex

@article{Edelmann2021-03CoPro-53062,
  year={2021},
  doi={10.3390/admsci11010022},
  title={Co-Production of Digital Public Services in Austrian Public Administrations},
  number={1},
  volume={11},
  journal={Administrative Sciences},
  author={Edelmann, Noella and Mergel, Ines},
  note={Article Number: 22}
}

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