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Mobilising assistance via complaints in digital skills courses for adults

Valitukset avun mobilisoinnissa aikuisille suunnatuilla digitaalisten taitojen kursseilla

  • Within a rapidly digitalising society, it is important to understand how the learning and teaching of digital skills play out in situ, particularly amongst older adults who acquire these skills later in life. This paper focuses on participants engaged in the process of learning digital skills in adult education courses. Using video recordings from adult education centres in Finland and Germany, we explore how students mobilise their teachers’ assistance when encountering problems with their smartphones, laptops or tablets. Prior research on social interaction has shown that assistance can be recruited through a variety of verbal and embodied formats. In this specific educational setting, participants can use complaints about their digital skills or mobile devices to obtain assistance. Utilising multimodal conversation analysis, we describe two basic sequence types involving students’ complaints, discuss their cross-linguistic characteristics, and reflect on their connection to this educational setting and digital devices.

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Metadaten
Author:Joonas Råman, Florence OloffORCiDGND
URN:urn:nbn:de:bsz:mh39-114608
DOI:https://doi.org/10.30661/afinlavk.114591
ISBN:978-951-9388-74-8
ISSN:2343-2608
Parent Title (Multiple languages):Kieli, muutos ja yhteiskunta – Language, change and society. AFinLAn vuosikirja 2022
Series (Serial Number):Suomen soveltavan kielitieteen yhdistyksen julkaisuja (79)
Publisher:Suomen soveltavan kielitieteen yhdistys AFinLA
Place of publication:Jyväskylä
Editor:Tanja Seppälä, Sirkku Lesonen, Päivi Iikkanen, Sigurd D'hondt
Document Type:Part of a Book
Language:English
Year of first Publication:2022
Date of Publication (online):2023/01/18
Publishing Institution:Leibniz-Institut für Deutsche Sprache (IDS)
Publicationstate:Veröffentlichungsversion
Reviewstate:Peer-Review
Tag:adult education; digital skills; mobilising assistance; multimodal conversation analysis
aikuiskoulutus; avun mobilisointi; digitaaliset taidot; multimodaalinen keskustelunanalyysi
GND Keyword:Deutsch; Digitalisierung; Erwachsenenbildung; Finnisch; Interaktion; Kommunikation; Konversationsanalyse; Mobiles Endgerät; Multimodalität
First Page:234
Last Page:260
DDC classes:400 Sprache / 400 Sprache, Linguistik
Open Access?:ja
Leibniz-Classification:Sprache, Linguistik
Linguistics-Classification:Medienlinguistik
Linguistics-Classification:Pragmalinguistik / Kommunikationsforschung
Program areas:P1: Interaktion
Licence (German):License LogoUrheberrechtlich geschützt