Universität zu Köln

Schmiedel, Theresa, Recker, Jan C. ORCID: 0000-0002-2072-5792 and vom Brocke, Jan (2020). The relation between BPM culture, BPM methods, and process performance: Evidence from quantitative field studies. Information & management : the international journal of information systems applications, 57 (2). p. 103175. Elsevier. ISSN 1872-7530

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Abstract

Business process management (BPM) research conceptualizes BPM culture as a type of organizational culture that supports BPM. No quantitative fieldwork has so far examined how such a supporting role manifests itself. We study the relationship between BPM culture, BPM methods, and process performance empirically. Our analysis of multiple survey data sets from a total of 581 practitioners of multiple industries suggests that BPM methods indirectly contribute to process performance by establishing a BPM culture. This finding updates the prevalent assumption that the correct application of methods yields direct performance benefits. We discuss several implications for theory and practice.

Item Type:	Journal Article
Creators:	Creators Email ORCID ORCID Put Code Schmiedel, Theresa UNSPECIFIED UNSPECIFIED UNSPECIFIED Recker, Jan C. UNSPECIFIED orcid.org/0000-0002-2072-5792 UNSPECIFIED vom Brocke, Jan UNSPECIFIED UNSPECIFIED UNSPECIFIED
URN:	urn:nbn:de:hbz:38-106246
DOI:	10.1016/j.im.2019.103175
Journal or Publication Title:	Information & management : the international journal of information systems applications
Volume:	57
Number:	2
Page Range:	p. 103175
Date:	2020
Publisher:	Elsevier
ISSN:	1872-7530
Language:	English
Faculty:	Faculty of Management, Economy and Social Sciences
Divisions:	Weitere Institute, Arbeits- und Forschungsgruppen > Cologne Institute for Information Systems (CIIS) Faculty of Management, Economics and Social Sciences > Business Administration > Information Systems > Chair for Information Systems and Systems Development
Subjects:	Data processing Computer science Management and auxiliary services
Refereed:	Yes
URI:	http://kups.ub.uni-koeln.de/id/eprint/10624