“Get the shot, now!” Disentangling content-related and social cues in physician–patient communication

We investigated how recipients disentangle social and content-related cues in physicians’ communication. We presented 53 students with four different tatements by physicians concerning the measles-mumps-rubella vaccine. In a 2 × 2 within-subject design, we manipulated politeness and the use of techn...

Verfasser: Brummernhenrich, Benjamin
Jucks, Regina
Dokumenttypen:Artikel
Medientypen:Text
Erscheinungsdatum:2019
Publikation in MIAMI:20.12.2019
Datum der letzten Änderung:20.12.2019
Angaben zur Ausgabe:[Electronic ed.]
Quelle:Health Psychology Open 6 (2019) 1, 1-12
Schlagwörter:communication; learning; quantitative methods; social cognitions; technical language
Fachgebiet (DDC):150: Psychologie
Lizenz:CC BY-NC 4.0
Sprache:English
Anmerkungen:All materials, data and analysis scripts available at https://osf.io/rqftj/
Förderung:Finanziert durch den Open-Access-Publikationsfonds der Westfälischen Wilhelms-Universität Münster (WWU Münster).
Format:PDF-Dokument
URN:urn:nbn:de:hbz:6-02189634838
Weitere Identifikatoren:DOI: 10.1177/2055102919833057
Permalink:https://nbn-resolving.de/urn:nbn:de:hbz:6-02189634838
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Onlinezugriff:artikel_brummernhenrich_2019.pdf

We investigated how recipients disentangle social and content-related cues in physicians’ communication. We presented 53 students with four different tatements by physicians concerning the measles-mumps-rubella vaccine. In a 2 × 2 within-subject design, we manipulated politeness and the use of technical terms. We expected politeness variations to mainly affect social perceptions, whereas terminology should mainly affect perceptions of the content. However, politeness did not affect most judgments, whereas terminology influenced more social perceptions than expected. We argue that these variations differentially affect perceptions of fulfillment of basic communion and agency needs. We derive possible implications for physician–patient communication and other contexts.