Facets of website content

Content is of primary importance in the World Wide Web. In particular, subjective perceptions of content are known to influence a variety of user evaluations, thereby altering attitudes and behavioral outcomes. Thus, it is essential that individually experienced facets of content can be adequately a...

Verfasser: Thielsch, Meinald
Hirschfeld, Gerrit H. F.
FB/Einrichtung:FB 07: Psychologie und Sportwissenschaft
Dokumenttypen:Artikel
Medientypen:Text
Erscheinungsdatum:2018
Publikation in MIAMI:23.05.2019
Datum der letzten Änderung:23.05.2019
Angaben zur Ausgabe:[Electronic ed.]
Quelle:Human-Computer Interaction 34 (2018) 4, 279-327
Schlagwörter:Web-CLIC; Website-Inhalt; Website-Evaluation; User Experience; Webinhalt; Informationsqualität Web-CLIC; website evaluation; user experience; information quality; web content
Fachgebiet (DDC):150: Psychologie
Rechtlicher Vermerk:This is an Accepted Manuscript of an article published by Taylor & Francis in Human-Computer Interaction on 15/03/2018, available online: http://www.tandfonline.com/10.1080/07370024.2017.1421954.
Lizenz:CC BY-NC-ND 4.0
Sprache:English
Format:PDF-Dokument
URN:urn:nbn:de:hbz:6-14199751713
Weitere Identifikatoren:DOI: 10.1080/07370024.2017.1421954
Permalink:https://nbn-resolving.de/urn:nbn:de:hbz:6-14199751713
Onlinezugriff:artikel_thielsch_2018.pdf

Content is of primary importance in the World Wide Web. In particular, subjective perceptions of content are known to influence a variety of user evaluations, thereby altering attitudes and behavioral outcomes. Thus, it is essential that individually experienced facets of content can be adequately assessed. In a series of seven studies, we create, validate, and benchmark a measure for users’ subjective view on web content. In the first six studies, a total of 3106 participants evaluated a sum of 60 websites. The resulting Web-CLIC questionnaire is a 12-item measure based on prior research on web content. It encloses four main facets of users’ content experience: clarity, likeability, informativeness, and credibility – jointly representing a general factor subjective content perception. Very high internal consistencies and high short- to medium-term retest reliabilities are demonstrated. Strong evidence for construct validity in terms of factorial, convergent, divergent, discriminative, concurrent, experimental, and predictive validity is found. In a seventh study, encompassing 7379 ratings on 120 websites, benchmarks for 10 different content domains and optimal cut points are provided. Overall, the present research suggests that the Web-CLIC is a sound measure of subjective content perception of both practical and theoretical benefit.