Closing the Citizen-Government Communication Gap : Content, Audience, and Network Analysis of Government Tweets

Wukich, Clayton; Mergel, Ines

Closing the Citizen-Government Communication Gap : Content, Audience, and Network Analysis of Government Tweets

Dateien

Wukich_0-356967.pdfGröße: 621.35 KBDownloads: 2394

Datum

2015

Autor:innen

Wukich, Clayton

Mergel, Ines

Open Access-Veröffentlichung

Open Access Green

Sammlungen

Politik- und Verwaltungswissenschaft

Publikationstyp

Zeitschriftenartikel

Publikationsstatus

Published

Erschienen in

Journal of Homeland Security and Emergency Management. 2015, 12(3), pp. 707-735. ISSN 2194-6361. eISSN 1547-7355. Available under: doi: 10.1515/jhsem-2014-0074

Zusammenfassung

A key task in emergency management is the timely dissemination of information to decision makers across different scales of operations, particularly to individual citizens. Incidents over the past decade highlight communication gaps between government and constituents that have led to suboptimal outcomes. Social media can provide valuable tools to reduce those gaps. This article contributes to the existing literature on social media use by empirically demonstrating how and to what extent state-level emergency management agencies employ social media to increase public participation and promote behavioral changes intended to reduce household and community risk. Research to this point has empirically examined only response and recovery phases related to this process. This article addresses each phase of emergency management through the analysis of Twitter messages posted over a 3-month period. Our research demonstrates that while most messages conformed to traditional one-to-many government communication tactics, a number of agencies employed interactive approaches including one-to-one and many-to-many strategies.

Fachgebiet (DDC)

320 Politik

Schlagwörter

emergency management communication; social convergence; social network analysis; twitter

Zitieren

ISO 690

WUKICH, Clayton, Ines MERGEL, 2015. Closing the Citizen-Government Communication Gap : Content, Audience, and Network Analysis of Government Tweets. In: Journal of Homeland Security and Emergency Management. 2015, 12(3), pp. 707-735. ISSN 2194-6361. eISSN 1547-7355. Available under: doi: 10.1515/jhsem-2014-0074

BibTex

@article{Wukich2015-01-01Closi-35222,
  year={2015},
  doi={10.1515/jhsem-2014-0074},
  title={Closing the Citizen-Government Communication Gap : Content, Audience, and Network Analysis of Government Tweets},
  number={3},
  volume={12},
  issn={2194-6361},
  journal={Journal of Homeland Security and Emergency Management},
  pages={707--735},
  author={Wukich, Clayton and Mergel, Ines}
}

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Universitätsbibliographie

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