Assistive Conversational Agent for Health Coaching : a Validation Study

Lade...
Vorschaubild
Dateien
Fadhil_2-1rdkezvj69bel1.pdf
Fadhil_2-1rdkezvj69bel1.pdfGröße: 1.8 MBDownloads: 2332
Datum
2019
Autor:innen
Herausgeber:innen
Kontakt
ISSN der Zeitschrift
Electronic ISSN
ISBN
Bibliografische Daten
Verlag
Schriftenreihe
Auflagebezeichnung
DOI (zitierfähiger Link)
ArXiv-ID
Internationale Patentnummer
Angaben zur Forschungsförderung
Projekt
Open Access-Veröffentlichung
Open Access Green
Core Facility der Universität Konstanz
Gesperrt bis
Titel in einer weiteren Sprache
Forschungsvorhaben
Organisationseinheiten
Zeitschriftenheft
Publikationstyp
Zeitschriftenartikel
Publikationsstatus
Published
Erschienen in
Methods of information in medicine. 2019, 58(1), pp. 009-023. ISSN 0026-1270. eISSN 2511-705X. Available under: doi: 10.1055/s-0039-1688757
Zusammenfassung

Objectiv: Poor lifestyle represents a health risk factor and is the leading cause of morbidity and chronic conditions. The impact of poor lifestyle can be significantly altered by individual's behavioral modification. Although there are abundant lifestyle promotion applications and tools, they are still limited in providing tailored social support that goes beyond their predefined functionalities. In addition, virtual coaching approaches are still unable to handle user emotional needs. Our approach presents a human-virtual agent mediated system that leverages the conversational agent to handle menial caregiver's works by engaging users (e.g., patients) in a conversation with the conversational agent. The dialog used a natural conversation to interact with users, delivered by the conversational agent and handled with a finite state machine automaton. Our research differs from existing approaches that replace a human coach with a fully automated assistant on user support. The methodology allows users to interact with the technology and access health-related interventions. To assist physicians, the conversational agent gives weighting to user's adherence, based on prior defined conditions.

Materials and Methods: This article describes the design and validation of CoachAI, a conversational agent-assisted health coaching system to support health intervention delivery to individuals or groups. CoachAI instantiates a text-based health care conversational agent system that bridges the remote human coach and the users.

Results: We will discuss our approach and highlight the outcome of a 1-month validation study on physical activity, healthy diet, and stress coping. The study validates technology aspects of our human–virtual agent mediated health coaching system. We present the intervention settings and findings from the study. In addition, we present some user-experience validation results gathered during or after the experimentation.

Conclusions: The study provided a set of dimensions when building a human–conversational agent powered health intervention tool. The results provided interesting insights when using human–conversational agent mediated approach in health coaching systems. The findings revealed that users who were highly engaged were also more adherent to conversational-agent activities. This research made key contributions to the literature on techniques in providing social, yet tailored health coaching support: (1) identifying habitual patterns to understand user preferences; (2) the role of a conversational agent in delivering health promoting microactivities; (3) building the technology while adhering to individuals' daily messaging routine; and (4) a socio-technical system that fits with the role of conversational agent as an assistive component.

Future Work: Future improvements will consider building the activity recommender based on users' interaction data and integrating users' dietary pattern and emotional wellbeing into the initial user clustering by leveraging information and communication technology approaches (e.g., machine learning). We will integrate a sentiment analysis capability to gather further data about individuals and report these data to the caregiver.

Zusammenfassung in einer weiteren Sprache
Fachgebiet (DDC)
004 Informatik
Schlagwörter
Health coaching, conversational agent, validation study, physical activity, healthy diet, mental wellness
Konferenz
Rezension
undefined / . - undefined, undefined
Zitieren
ISO 690FADHIL, Ahmed, Yunlong WANG, Harald REITERER, 2019. Assistive Conversational Agent for Health Coaching : a Validation Study. In: Methods of information in medicine. 2019, 58(1), pp. 009-023. ISSN 0026-1270. eISSN 2511-705X. Available under: doi: 10.1055/s-0039-1688757
BibTex
@article{Fadhil2019-07-05Assis-45918,
  year={2019},
  doi={10.1055/s-0039-1688757},
  title={Assistive Conversational Agent for Health Coaching : a Validation Study},
  number={1},
  volume={58},
  issn={0026-1270},
  journal={Methods of information in medicine},
  pages={009--023},
  author={Fadhil, Ahmed and Wang, Yunlong and Reiterer, Harald}
}
RDF
<rdf:RDF
    xmlns:dcterms="http://purl.org/dc/terms/"
    xmlns:dc="http://purl.org/dc/elements/1.1/"
    xmlns:rdf="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
    xmlns:bibo="http://purl.org/ontology/bibo/"
    xmlns:dspace="http://digital-repositories.org/ontologies/dspace/0.1.0#"
    xmlns:foaf="http://xmlns.com/foaf/0.1/"
    xmlns:void="http://rdfs.org/ns/void#"
    xmlns:xsd="http://www.w3.org/2001/XMLSchema#" > 
  <rdf:Description rdf:about="https://kops.uni-konstanz.de/server/rdf/resource/123456789/45918">
    <dspace:hasBitstream rdf:resource="https://kops.uni-konstanz.de/bitstream/123456789/45918/1/Fadhil_2-1rdkezvj69bel1.pdf"/>
    <bibo:uri rdf:resource="https://kops.uni-konstanz.de/handle/123456789/45918"/>
    <dc:creator>Wang, Yunlong</dc:creator>
    <dc:language>eng</dc:language>
    <foaf:homepage rdf:resource="http://localhost:8080/"/>
    <void:sparqlEndpoint rdf:resource="http://localhost/fuseki/dspace/sparql"/>
    <dspace:isPartOfCollection rdf:resource="https://kops.uni-konstanz.de/server/rdf/resource/123456789/36"/>
    <dc:date rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2019-05-27T15:01:10Z</dc:date>
    <dcterms:isPartOf rdf:resource="https://kops.uni-konstanz.de/server/rdf/resource/123456789/36"/>
    <dc:creator>Reiterer, Harald</dc:creator>
    <dcterms:abstract xml:lang="eng">Objectiv: Poor lifestyle represents a health risk factor and is the leading cause of morbidity and chronic conditions. The impact of poor lifestyle can be significantly altered by individual's behavioral modification. Although there are abundant lifestyle promotion applications and tools, they are still limited in providing tailored social support that goes beyond their predefined functionalities. In addition, virtual coaching approaches are still unable to handle user emotional needs. Our approach presents a human-virtual agent mediated system that leverages the conversational agent to handle menial caregiver's works by engaging users (e.g., patients) in a conversation with the conversational agent. The dialog used a natural conversation to interact with users, delivered by the conversational agent and handled with a finite state machine automaton. Our research differs from existing approaches that replace a human coach with a fully automated assistant on user support. The methodology allows users to interact with the technology and access health-related interventions. To assist physicians, the conversational agent gives weighting to user's adherence, based on prior defined conditions.&lt;br /&gt;&lt;br /&gt;Materials and Methods: This article describes the design and validation of CoachAI, a conversational agent-assisted health coaching system to support health intervention delivery to individuals or groups. CoachAI instantiates a text-based health care conversational agent system that bridges the remote human coach and the users.&lt;br /&gt;&lt;br /&gt;Results: We will discuss our approach and highlight the outcome of a 1-month validation study on physical activity, healthy diet, and stress coping. The study validates technology aspects of our human–virtual agent mediated health coaching system. We present the intervention settings and findings from the study. In addition, we present some user-experience validation results gathered during or after the experimentation.&lt;br /&gt;&lt;br /&gt;Conclusions: The study provided a set of dimensions when building a human–conversational agent powered health intervention tool. The results provided interesting insights when using human–conversational agent mediated approach in health coaching systems. The findings revealed that users who were highly engaged were also more adherent to conversational-agent activities. This research made key contributions to the literature on techniques in providing social, yet tailored health coaching support: (1) identifying habitual patterns to understand user preferences; (2) the role of a conversational agent in delivering health promoting microactivities; (3) building the technology while adhering to individuals' daily messaging routine; and (4) a socio-technical system that fits with the role of conversational agent as an assistive component.&lt;br /&gt;&lt;br /&gt;Future Work: Future improvements will consider building the activity recommender based on users' interaction data and integrating users' dietary pattern and emotional wellbeing into the initial user clustering by leveraging information and communication technology approaches (e.g., machine learning). We will integrate a sentiment analysis capability to gather further data about individuals and report these data to the caregiver.</dcterms:abstract>
    <dcterms:available rdf:datatype="http://www.w3.org/2001/XMLSchema#dateTime">2019-05-27T15:01:10Z</dcterms:available>
    <dcterms:hasPart rdf:resource="https://kops.uni-konstanz.de/bitstream/123456789/45918/1/Fadhil_2-1rdkezvj69bel1.pdf"/>
    <dcterms:title>Assistive Conversational Agent for Health Coaching : a Validation Study</dcterms:title>
    <dc:contributor>Reiterer, Harald</dc:contributor>
    <dc:rights>terms-of-use</dc:rights>
    <dc:creator>Fadhil, Ahmed</dc:creator>
    <dc:contributor>Fadhil, Ahmed</dc:contributor>
    <dcterms:rights rdf:resource="https://rightsstatements.org/page/InC/1.0/"/>
    <dcterms:issued>2019-07-05</dcterms:issued>
    <dc:contributor>Wang, Yunlong</dc:contributor>
  </rdf:Description>
</rdf:RDF>
Interner Vermerk
xmlui.Submission.submit.DescribeStep.inputForms.label.kops_note_fromSubmitter
Kontakt
URL der Originalveröffentl.
PrĂĽfdatum der URL
PrĂĽfungsdatum der Dissertation
Finanzierungsart
Kommentar zur Publikation
Allianzlizenz
Corresponding Authors der Uni Konstanz vorhanden
Internationale Co-Autor:innen
Universitätsbibliographie
Ja
Begutachtet
Ja
Diese Publikation teilen