Organizational error management culture and its impact on performance : a two-study replication

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2005
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Dyck, Cathy van
Frese, Michael
Baer, Markus
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Journal of Applied Psychology. 2005, 90(6), pp. 1228-1240. Available under: doi: 10.1037/0021-9010.90.6.1228
Zusammenfassung

The authors argue that a high-organizational error management culture, conceptualized to include norms and common practices in organizations (e.g., communicating about errors, detecting, analyzing, and correcting errors quickly), is pivotal to the reduction of negative and the promotion of positive error consequences. Organizational error management culture was positively related to firm performance across 2 studies conducted in 2 different European countries. On the basis of quantitative and qualitative cross-sectional data from 65 Dutch organizations, Study 1 revealed that organizational error management culture was significantly correlated with both organizational goal achievement and an objective indicator of economic performance. This finding was confirmed in Study 2, using change-of-profitability data from 47 German organizations. The results suggest that organizations may want to introduce organizational error management as a way to boost firm performance.

Zusammenfassung in einer weiteren Sprache
Fachgebiet (DDC)
150 Psychologie
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organizational climate, errors, organizational learning, organizational performance, longitudinal study
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ISO 690DYCK, Cathy van, Michael FRESE, Markus BAER, Sabine SONNENTAG, 2005. Organizational error management culture and its impact on performance : a two-study replication. In: Journal of Applied Psychology. 2005, 90(6), pp. 1228-1240. Available under: doi: 10.1037/0021-9010.90.6.1228
BibTex
@article{Dyck2005Organ-10584,
  year={2005},
  doi={10.1037/0021-9010.90.6.1228},
  title={Organizational error management culture and its impact on performance : a two-study replication},
  number={6},
  volume={90},
  journal={Journal of Applied Psychology},
  pages={1228--1240},
  author={Dyck, Cathy van and Frese, Michael and Baer, Markus and Sonnentag, Sabine}
}
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